Institutions are invoiced on purchase orders on net 30-day terms, or can
provide a MasterCard/VISA credit card number or may prepay by
Individuals are required to provide a MasterCard/VISA credit card
number or prepay by cheque.
Unless informed otherwise, V&L's standard procedure is to enter shipping and billing addresses as the same. Upon request, billing may be sent to
another address/department. The process is entirely customizable to
clients' needs to best help them administrate their orders.
Credit cards are not debited until the order is being shipped from V&L, so
funds are not claimed for outstanding items. The original credit card
receipt is included in the box with the order; no credit card details or
numbers are printed on any invoices or shown on any boxes. Upon
request, receipts can be mailed under separate cover.
To help keep the process of administration simple and straightforward,
V&L’s customers have expressed a preference for as little paperwork as
possible. As a result, V&L's only standard report is the invoice, which is
included in the box with the order. Invoices are clear, readable and
contain all the vital information related to the order.
Although the standard reporting is kept to a minimum, V&L is able to
provide, upon request at no charge, a full range of customized reports
specific to individual requirements at any time. Aside from standard
order-status reports, our database allows us to extract any information
pertaining to an order or account, in any format, and sorted by any field.
We are also able to generate these at any required frequency – daily,
weekly, monthly etc.
Reports can consist of all outstanding orders or invoices at any given time
or only of certain items defined by their date, location, fund code, credit
card number, client name, department, etc. Account reports can be
produced to show balances, total purchases within a given time or any