As we cater to serving the acquisitions needs of Professional and Corporate Institutions, we are better equipped to provide quicker and
more reliable delivery of the professional, technical and/or highly
specialized titles often required – those that bookstores and other suppliers
often do not carry or require extended periods of time to deliver.
We realize that most clients require their materials as soon as possible.
V&L’s fast order processing structure, through same-day ordering, local
sourcing, and same-day shipping, notably quickens the turnaround time
of your orders.
V&L handles all orders on an individual and immediate basis. Unlike most
other suppliers, we do not hold orders for processing on a predetermined
day of the week or accumulate orders for batch ordering from the
publisher. All orders are processed, and placed with the publisher
immediately within 24 business hours of receipt.
Over 80% of all major publishers represented in Canada are located at our doorstep - in the Greater Toronto Area. Our long-established relationships
with these publishers allows us to quickly and easily expedite your orders
and to look after any special requests with ease; so that most orders from
domestic sources are picked-up within 2 days of your order. V&L always
orders materials from Canadian sources whenever possible, to ensure the
quickest turnaround achievable. This, combined with our same-day
shipments, further speeds delivery of orders.
Although turnaround time is dependent upon the publisher’s location and
response time, average turnaround times for delivery within Canada are
maintained according to the following:
Canadian Sources – 3 to 14 days
- U.S. Sources – 2 to 4 weeks
- U.K. Sources – 2 to 6 weeks
Europe, Asia, and rest of the World – 4 to 8 weeks
Turnaround for U.S. and International customers may be slightly longer,
depending upon location and desired shipping method.
V&L’s highly touted Rush order service is the fastest and most reliable in
the business because we are always able to meet any deadline to which
we commit ourselves. All Rush orders are processed immediately and are
shipped within the hour of their receipt (or sooner if warranted).
All orders can be expedited for Rush (Air Mail) delivery. Items from most
North American publishers can be expedited to 24 hours delivery; most
items from Europe and the U.K. can be rushed to 3-day delivery. While
there is no fee charged by V&L for rush service, actual courier charges
and/or brokerage charges for incoming foreign goods are borne by the
If a Rush-ordered item is not readily available from its normal source
(i.e.: out-of-stock with the publisher, etc), V&L will exhaust all other
possible sources to locate the item on a priority basis.